Privacy Policy

Last updated: July 2026

Tiling and Masonry Limited ("we", "us", "our") operates the tilingandmasonry.co.uk website (the "Site"). This Privacy Policy explains how we collect, use, and protect your personal data when you visit our Site or contact us about a project.

1. Who we are

Data Controller: Tiling and Masonry Limited, Travellers Lane, Hatfield, Hertfordshire, AL10 8SE, United Kingdom.

We are committed to protecting your privacy in accordance with the UK Data Protection Act 2018 and the EU General Data Protection Regulation (GDPR).

2. What data we collect

We collect personal data only when you voluntarily provide it through our contact form:

• Name — to identify you
• Email address — to reply to your enquiry
• Phone number — optional, for faster contact
• Message — details of your project or question

We do not collect or store payment information on this site. All financial transactions are handled separately and securely.

3. How we use your data

We use the personal data you provide solely to:

• Respond to your enquiry about tiling or masonry services
• Provide you with a quote or project information
• Contact you about follow-up questions related to your request

We will never share your data with third parties, sell it, or use it for marketing purposes without your explicit consent.

4. Legal basis for processing

We process your data on the basis of legitimate interest (Article 6(1)(f) GDPR) — responding to your contact request and providing our services.

5. How long we keep your data

We retain contact form data for 12 months after your enquiry, or until the project is completed — whichever is longer. After this period, your data is deleted unless we have a legal obligation to retain it.

6. Analytics (Google Analytics 4)

This site uses Google Analytics 4 to understand how visitors use the Site. Analytics cookies collect:

• Pages visited
• Time spent on pages
• General location (country/region level)
• Device type and browser

This data is anonymous and cannot identify you personally. You can opt out of Google Analytics tracking in our Cookie Policy.

7. Your rights

Under UK GDPR and GDPR, you have the right to:

• Access — request a copy of your personal data
• Rectification — correct inaccurate or incomplete data
• Deletion — request deletion of your data (right to be forgotten)
• Restrict processing — limit how we use your data
• Portability — receive your data in a portable format
• Object — object to our use of your data

To exercise any of these rights, contact us at: tilingnmasonryltd@gmail.com or call 07877 720434.

8. Data security

We take data security seriously. Your information is transmitted over a secure HTTPS connection and stored securely. However, no online transmission is 100% secure, and we cannot guarantee absolute security.

9. Third parties

We do not share your personal data with third parties, except:

• Google Analytics (anonymized tracking only)
• Legal obligations (e.g., to law enforcement if required by law)

10. Complaints

If you believe we have breached your privacy rights, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) in the UK at ico.org.uk, or your local data protection authority in the EU.

11. Changes to this policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Your continued use of the Site constitutes acceptance of the updated policy.

12. Contact us

If you have questions about this Privacy Policy or how we handle your data, contact us:

• Email: tilingnmasonryltd@gmail.com
• Phone: 07877 720434
• Address: Travellers Lane, Hatfield, Hertfordshire, AL10 8SE